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PharmacyConnect app surpasses 200,000 patient interactions

By Irish Pharmacist - 02nd Dec 2023

PharmacyConnect, the Irish pharmacy app platform, has enabled pharmacies nationwide to fulfil 200,000 patient interactions since its launch in late 2021.

Specialising in tailored pharmacy apps based on a common platform with integrated payment and delivery functionality, PharmacyConnect is redefining patient-pharmacy interactions across Ireland.

Initially conceived in response to the challenges of the Covid-19 pandemic, PharmacyConnect has grown, integrating seamlessly into the everyday operations of over 200 pharmacists and pharmacy staff at dozens of pharmacies.

It has enhanced efficiencies; by shifting patient queries online it has led to an average 30 per cent time saving. It has also reduced the risk of errors which, in turn, elevates patient experiences.

Cormac McKenna, founder and CEO of PharmacyConnect, said: “While Covid-19 was the catalyst for embarking on our journey with PharmacyConnect, our vision was always broader. The platform was designed for longevity, to serve beyond the immediate needs of the pandemic. Our current data highlights our success – with substantial uptake and retention, pharmacies are experiencing significant ROI from day one, with a resounding nine out of 10 patients returning to their pharmacy app after their initial engagement. We are thrilled that PharmacyConnect has hit the significant milestone of surpassing 200,000 patient interactions – a testament to its relevance for both pharmacies and their patients.

“We see some pharmacies approaching an incredible 50 per cent of their patient orders happening exclusively through their app. And with the time savings that go with this usage, having an app on the PharmacyConnect platform is being compared to having an extra staff member on the team, working 24/7.”

Piero Cambursano of Newtownpark Pharmacy in Blackrock, Co Dublin, said: “PharmacyConnect has been transformative for us. Our five-star app symbolises our enduring connection with our patients. It has been pivotal in enhancing our operations and the significant growth we’ve seen in its use by patients over the past six months. The feedback from our customers is overwhelmingly positive across all age groups. It underscores that patients, even those into their 90s, appreciate a simple, seamless way to interact with us, and PharmacyConnect enables that.”

PharmacyConnect is setting its sights on developing key partnerships within the Irish healthcare landscape, and is in discussions with prospective partners that will allow community pharmacies to drive further efficiencies in their operations, and help foster the strong position of pharmacies in primary healthcare. This advancement comes during a time of rapid evolution in community pharmacies, including the Irish Pharmacy Union’s campaign for better dispensing remuneration from the HSE; and the establishment by the Minister for Health Stephen Donnelly of an Expert Taskforce to support the expansion of the role of pharmacists in Ireland.

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